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Small Animal Program
DVM Registration Form - Click Here Complementary & Alternative Medicine Program
Technician Registration Form - Click Here Large Animal Program
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Equine Program
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Veterinary Economics Program
General Conference Information - Click Here
Veterinary Communications Program
  Hot Topics Program
  Master Class: Online Marketing Essentials
  Practice Managers Program
  Veterinary Technician Program

Small Animal Program

Small Animal Anesthesia & Pain Management

  Heidi Shafford, DVM
  Veterinary Anesthesia Specialists, LLC, Milwaukee, OR

Friday, September 28, 8am – 4:50pm

Dr. Shafford's morning lectures focus on improving understanding of Small Animal Anesthesia. Learn about practical ways to reduce anesthesia risks for your patients. Two lectures will address unique considerations and practical approaches to anesthesia for feline and critically ill patients. The afternoon lectures focus on Pain Management. Take home ideas for improving the comfort of cats in your practice. Get inspired to implement routine use of local anesthetic blocks. Learn more about managing chronic pain in dogs and cats.


Small Animal Endocrinology

  David Bruyette, DVM, DACVIM
  VCA West Los Angeles Animal Hospital, Los Angeles, CA

Saturday, September 29, 8:30am – 5:30pm

Dr. Bruyette will cover the most common endocrine diseases seen in small animal practice. The pathogenesis, laboratory diagnosis and treatment options for these disorders in both dogs and cats will be reviewed. Emphasis will be placed on the practical aspects of these diseases and how to best manage these conditions in the private practice setting. Attendees will leave with a better understanding of the diagnostic approach to endocrine disease in dogs and cats, treatment options for diabetes mellitus in dogs and cats including insulin and oral hypoglycemic agents as well as management options for canine hyperadrenocorticism, including medical and surgical options.

Diagnostic Imaging

  W. Chess Adams, DVM, DACVR
  Pfizer Animal Health, Madison, WI

Sunday, September 30, 8:30 – 11:20am

Dr. Adams’ radiography lectures will cover a smattering of radiographic diagnostic and treatment situations. The early radiographic signs of hip dysplasia and appropriate surgical intervention will be covered the first hour. Survey film evaluation methods for bowel obstruction will be described for the dog and cat. Case examples, chemical restraint for imaging and contrast media options will be discussed. Finally, a primer of digital technology will be presented plus what is commercially available to veterinarians today. Advantages and limitations of DR will be explored, comparing it to standard radiography and to computed radiography.


Complementary & Alternative Medicine Program

Complementary and Alternative Medicine: An overview

  Douglas Knueven, DVM, CVA, CVC, CVCH
  Beaver Animal Clinic, Beaver, PA


  Mushtaq Memon, BVSc, MSc, PhD, DACT
  WSU College of Veterinary Medicine

Friday, September 28, 8am – 4:50pm

This day-long program will cover a variety of complementary and alternative veterinary medical topics. The scientific basis of acupuncture will be covered along with showing how to integrate this modality into practice. Chiropractic is a holistic method of maintaining proper nerve function for optimal health. Learn the science and how animals benefit. Nutrition and processed commercial diets will be covered along with the recent research on the nutritional benefits of feeding whole foods. The basic principles of veterinary herbal medicine and their biological effects will be discussed. Homeopathy involves the use of minute doses of medicinal substances to stimulate the body’s own healing mechanisms. The theoretic and scientific evidence for the validity of this controversial medical approach will be explored.


Large Animal Program

Dairy Markets and Issues for Dairy Economic Management

  Bill Brooks, BS
  INTL FCStone, LLC, Dearborn, MO


  J. Shannon Neibergs, MS, PhD
  Washington State University Extension


  Derek Nelson
  INTL FCStone, LLC, Chicago, IL

Friday, September 28, 8am – 4:50pm

Mr. Brooks' presentations will cover the past and current ways milk has been priced in the US along with current market conditions and price and production forecasts through 2013. Farm Bill of 2012 and the implications for the dairy industry will be discussed. Attendess will gain a basic understanding of the past and current milk pricing, what the future is for dairy markets through 2013.

Dr. Neibergs discusses cull cow revenue, a relatively small proportion of total dairy farm revenue, and how cull cow sales are an important contribution to net returns. This presentation will review cull cow price patterns and strategies that dairy farms can implement to improve dairy net returns from cull cows. Dr. Neibergs will also review the increasing variability in milk and feed prices, effects on increasing the financial risk in dairy operations, as well as risk management strategies and options that can be used to manage financial risk. A relatively new risk management tool for dairy farmers, the Livestock Gross Margin Insurance for Dairy Cattle (LGM-Dairy), will be discussed alsong with other risk management options such as AGR-Lite, that has the unique potential to provide risk insurance for losses due to herd health.

Mr. Nelson's presentation covers the financial risks inherent to the dairy industry due to the widespread volatility commonplace in today's commodity markets, and the tools and strategies available to curtail this risk. Included will be an explanation of the components of futures and options contracts for the dairy markets. Discussion will include a variety of hedging strategies in these markets designed to mitigate the risk associated with price volatility within the dairy markets pertaining to both input and output products.


Veterinary Accreditation Training: Module 5 Vesicular Diseases and Module 3 Reportable and Foreign Animal Diseases

  Thomas Brignole, DVM, MS
  USDA APHIS Veterinary Services, Tumwater, WA

Saturday, September 29, 8:30 – 11:50am

Accredited veterinarians who participate in Dr. Brignole's presentation will fulfill the requirements for one of the training modules that qualify for renewal of USDA veterinary accreditation.

Module # 5 will cover four vesicular diseases of importance in the United States. Clinical signs, biosecurity measures, and reporting will be discussed. These diseases have important economic, trade, and regulatory importance to the nation's livestock industry.

Module # 3 will cover foreign animal disease (FAD), USDA program, and reportable diseases of economic, trade, and regulatory importance to the nation's livestock industry. Topics covered include: safeguards to prevent introduction of FADs into the US; FAD investigation procedures; programs for controling or eradicating certain livestock diseases; reporting FAD and program diseases; and additional training opportunities for accredited veterinarians

**Those in attendance must sign in to receive credit for completion of

Dairy Farm Safety

Pedro J. Serrano
Pamela Edwards, MS
WA State Dept. of Labor & Industries, Olympia, WA

Saturday, September 29, 1:15 – 5:30pm

These four dairy farm safety and health presentations will give the audience an understanding of applicable standards, hazards and proper safety procedures to eliminate hazards and avoid injury when working in dairy farms.

Presentations will include applicable standards, correct procedures for identifying dairy farm hazards, hazard elimination, and case studies and analysis. Areas of the dairy farm that will be covered are equipment, livestock safety, chemicals, confined spaces, grain handling and employee training.


Current Research in Uterine Health

  Dale Moore, DVM, MPVM, PhD, DACVPM
  WSU College of Veterinary Medicine

Sunday, September 30, 8:30 – 9:20am

This presentation will highlight current research on dairy cattle post-partum uterine health and subsequent fertility. Two particular studies on metritis conducted by WSU faculty will be highlighted as well as other research on clinical and subclinical endometritis. Attendees will learn measures of uterine disease, risk factors and consequences; treatment options for metritis and current evidence for efficacy; and developing an on-farm educational program for the fresh pen crew.


Problem Solving in Animal Populations

  John Wenz, DVM, MS
  WSU College of Veterinary Medicine

Sunday, September 30, 9:30 – 10:20am

Dr. Wenz will work through recent Field Disease Investigation Unit (FDIU) cases to help you hone your clinical problem solving skills. Attendees will learn to use the ‘Balance of Health’ as a guide as well as simple web tools to evaluate data.


Updates on TB Investigation

  Leonard Eldridge, DVM
  Washington State Department of Agriculture

Sunday, September 30, 10:30 – 11:20am

Equine Program

Equine Lameness and Stem Cell Therapy

  Scott Hopper, DVM, MS, DACVS
  Rood and Riddle Equine Hospital, Lexington, KY

Friday, September 28, 8:00am – 4:50 pm

Dr. Hopper's presentations will cover all facets of stem cell therapy, equine joint disease, hindlimb proximal suspensory desmitis, lameness in foals, septic arthritis and will finish with a review of various types of lameness cases. Basic stem cell science, the difference between fat and bone marrow derived stem cells and clinical applications will be covered. A review of equine joint disease will also include discussion of PRP, IRAP and other intra-articular medications. There will also be a review of common lameness problems in foals. A review of septic arthritis will include diagnostic and therapeutic options and prognosis. Lastly, there will be a review of various lameness cases.


Equine Practice Management

  Nikki Quenette, CPA, CMA
  Quenette Veterinary Consulting; Simmons & Assoc., Fargo, ND

Saturday, September 29, 8:30am – 5:30pm

Ms. Quenette will cover a variety of topics to help you financially improve your equine practice. She’ll present key performance indicators that every practice should monitor. Learn what true profitability is, how it affects you and how to calculate it. Learn how increasing revenues, decreasing expenses, and controlling accounts receivable, accounts payable and inventory affects the practice’s cash flow. Ms. Quenette will present the Veterinary Success Principles which embody goal-setting and living the perfect life and career. Time Management planning tools will also be covered so you can learn to get more done, earn more money and have more time off. Finally, whether you’re a buyer or seller, knowing how to make a successful transition can help avoid train wrecks and maximize your success.

Synovial Structure Infections in Distal Extremity Wounds of the Horse

Nicholas Huggons, DVM, DACVS
WSU College of Veterinary Medicine

Sunday, September 30, 8:30 – 9:20am, 10:30 – 11:20am

Dr. Huggons' presentations will cover a review of the synovial structures in the equine limb and their involvement with common wounds. Included will be a step-by-step guide for assessing potential contamination of synovial structures, including performing in-house diagnostic testing and interpretation of these ancillary test results. Discussion will include appropriate diagnostics, current treatment options, indications for hospitalization or referral and prognosis. A review of common bacterial contaminants, emergence of antibiotic resistant bacteria and local antimicrobial treatment options will be presented. Principles from the lecture topics will be applied to case examples with respect to diagnosis and treatment of infected synovial structures in the equine distal extremity.


Advances in Equine Laparoscopic Ovariectomy

  Claude Ragle, DVM, DACVS, DABVP
  WSU College of Veterinary Medicine

Sunday, September 30, 9:30 – 10:20am

Ovariectomy in the horse has a very long history in veterinary medicine. Dr. Ragle will review the techniques from the past to the current approaches used. Outcomes related to ovariectomy with long-term results will be discussed. Significant advances in the application of minimally invasive techniques have made ovariectomy a very attractive technique for horse owners. Attendees will gain a clear understanding of the advances made in ovariectomy of the horse, what results can be expected after ovariectomy and why laparoscopic ovariectomy is a good option for clients.

Veterinary Economics Program

The Value Proposition – Understanding the Role that Pricing, Consumer Psychology and Client Communications Play in Veterinary Practice

  Karen E. Felsted, CPA, MS, DVM, CVPM
  Felsted Veterinary Consulting, Inc., Dallas, TX


  Karyn Gavzer, MBA, CVPM
  KG Marketing and Training, Inc., Springboro, OH

Friday, September 28, 8:00am – 4:50pm

This day-long program covers new thinking, smart strategies and things practitioners need to know now about how to think their way through fees and make the value proposition. Pricing has never been more challenging in practice! Learn what you need to know to set realistic fees that will attract clients and support quality veterinary care. Learn strategies and tactics that work for clients and your practice to make pet care more attractive and affordable. This talk will cover new thinking about veterinary fees, discounts, and pricing packages to help you make the best decisions for your practice.

Pet owners have made it clear they aren’t getting it when we talk to them about the need for veterinary care and the value of what veterinarians and their teams do. Effective communication strategies are the key for bringing more clients into the practice in the future and helping them provide better care for their pets. Clients need clear, relevant recommendations to understand the value proposition. They want to know not just “what” you recommend but why and how it benefits them and their pet.

How Do I Know if My Practice is Profitable and What Do I Do if it Isn't?

  Felsted Veterinary Consulting, Inc., Dallas, TX
  Felsted Veterinary Consulting, Inc., Dallas, TX

Saturday, September 29, 3:40 – 5:30 pm

The gold standard measure of a practice’s financial success is the operating profit margin. Unfortunately, the “bottom line” in an income statement or tax return almost never indicates the true profitability of a practice due to differences in tax strategies and accounting methodologies. Since this profitability drives the value of a practice and is essential to making good operating decisions, an analysis of true profitability is critical. Attendees of Dr. Felsted’s session will learn what the operating profitability of a practice is and how to calculate it, why this metric is so important, and what to do if your practice isn’t as profitable as it could be.

Veterinary Communications Program

  Karyn Gavzer, MBA, CVPM
  KG Marketing and Training, Inc., Springboro, OH

Saturday, September 29, 8:30am – 3:05pm

5 Steps to Constructive Conflict Resolution

Are you a conflict avoider? A silent sufferer? An exploder? There are more constructive ways to manage conflict! Learn these five practical steps to constructive conflict resolution today and put them to work tomorrow to resolve differences, achieve behavior change, rebuild frayed relationships and bring back the joy of practice.

New Standards in Client Care

Clients have different expectations today about client service. They know what they want and they will reward it, but it is the rare business that lives up to their expectations. Find out about the new standards in client care and how to deliver them to build stronger, loyal and more rewarding relationships with your clients and create a competitive advantage for your hospital. This program is guaranteed to give you practical ideas to take home to take home and put to work no matter what position you hold in the practice.

Friend Me, Tweet Me ...Five Things Every Practice Should be Doing Online

If you've been on the fence about using social media for your practice, it is time to get off. Your clients are there and you need to be there, too! Don't ignore social media. Use it. Learn how in this quick, practical program on five things every veterinary practice should be doing online.

The Best Kept Marketing Secrets in Veterinary Practice

Social Media is the newest way to promote veterinary services but it can't work alone and it won't work at all if it isn't supported with a solid, integrated marketing plan. Learn these powerful, inexpensive marketing secrets to attract new clients, build demand for services and create a competitive advantage to take your practice to the top!

Hot Topics Program

Veterinary Accreditation Training Module 2
Health Certification

  Thomas Brignole, DVM, MS
  USDA APHIS Veterinary Services, Tumwater, WA

Friday, September 28, 8 – 9:50am

Accredited veterinarians who participate in Dr. Brignole's presentation will fulfill the requirements for one of the training modules that qualify for renewal of USDA veterinary accreditation. This module will cover the role of the accredited veterinarian along with State, Federal and international agencies in the certification of small and large animals for interstate and international movement. Examples will be presented and discussed.

**Those in attendance must sign in to receive credit for completion of accreditation modules.


Retirement: Reduce Your Worries About Money & The Perils of the Unprepared

  Ronald Hauenstein, CLU
  AVMA Group Health and Life Insurance Trust, Spokane, WA

Friday, September 28, 10:30am – 12:20pm

Retirement: Reduce Your Worries About Money: This course is for those who are in or near retirment. Today's volatile stock and bond markets and low interest rates present tough challenges for those who desire a steady income stream from their financial assets or a lump sum from the sale of a practice. Learn how much money can safely be withdrawn from retirement funds each year, how long retirement funds will last and how to create a stream of income that will last as long as you live. The Perils of the Unprepared: What happens to a practice when an owner or partner dies or becomes disabled? This engaging course uses a case study format to help you understand the risks you face and the problems you can avoid through advance planning.

Washington's Hazardous Drug Law: What Drugs, What Precautions, and How to Use the Regulations

  Lisa Parshley, DVM, DACVIM
  Olympia Veterinary Cancer Center, Olympia, WA

Friday, September 28, 1:30 – 3:00pm

In 2011, the Washington State Legislature passed a ground breaking law designed to protect health care workers who handle hazardous drugs. This law was codified into regulations, which are based on the NiOSH guidelines on hazardous drug handling. In January of this year, these regulations were finalized and will be in effect starting in 2013. All aspects of health care will be impacted by these regulations and will certainly cause a number of clinical paradigms to be developed and enforced. Veterinarians, veterinary technicians, and veterinary clinic staff – in the next year to year and a half – will need to make potentially large adjustments in the daily protocols when using these drugs. Some of these changes will likely involve clinic infrastructure remodeling and flow changes. During this presentation, we will cover the drugs and why they are considered so hazardous, how to safely handle these drugs, and what the regulations mean to your clinic.


Disease du Jour: Updates on Infectious Diseases in Washington State

  Saundra Willis, DVM, DACVIM
  Phoenix Central Lab, Everett, WA

Friday, September 28, 3:20 – 4:50pm

Dr. Willis will summarize current information on infectious and reportable diseases in Washington State. Taken from information gathered from various sources, including the Washington State Department of Health, WADDL at Washington State University, and veterinary diagnostic laboratories serving our region, these diseases will include leptospirosis, heartworm disease, Cryptococcus gattii, canine influenza, tick borne diseases and rabies. Attendees will learn about appropriate tests to diagnose infectious disease as well as tools for how and where to report.

Master Class: Online Marketing Essentials

  Michael Warren, DVM
  DVMelite Practice Growth Systems, Halifax, Nova Scotia

Saturday, September 29, 8:30am – 5:30pm


Online Marketing Explained

This presentation will show how the prolific use of the web has bred a new form of advertising and promotion, given this is where people are now congregating en masse. It will give participants a glimpse into what comprises the sometimes elusive concept of online marketing, including all of the avenues that can be used to harness the power of such a resource. The phenomenon of having an Online Presence will also be explained, including the fact that everyone has one whether they are aware of it or not, and tips on how practices can optimize theirs will be offered. This segment will also touch on how online marketing is now unsurpassed in its advertising utility, for example usurping the role of the Yellow Pages, which are now largely defunct.

What makes an Effective Website?

This part of the presentation will be dedicated to websites and why they are integrally important for any business in this wired era. Basic principles will be covered concerning what comprises a good website (e.g. ease of navigation, simple layout, and clear calls to action). It will also highlight the importance of having one’s website showcase all of these features, in addition to also being fun, engaging and beautiful to look at. The old adage "You only get one chance at a great first impression" reflects how compelling your website must be in order to grab peoples attention and encourage them to stick around and learn more. The section will discuss how a practice's website is their first point of contact – their virtual front door – so it must convey the same high standards and professionalism veterinarians work so hard to practice in the real world.

Search Engine Marketing Explained

This section will introduce the hugely important, yet often complex, world of search engine optimization (SEO). Many people erroneously believe Build it and They Will Come; they go to a great deal of effort to get their website made, then never look at it again, hoping business will flood in. The reality is, unless you make people aware that your site exists via a good SEO strategy, no one will ever know your website exists, and by extension your actual practice. The presentation will review what constitutes a good SEO strategy, as well as ways to actually implement it.

Social Media 101

It is fast becoming an accepted rule, no longer an exception, that any successful business will have a well conceived social media strategy in place. This session will cover the basics of Social Media in a general sense, as well as its applicability to veterinary marketing in particular. An overview of the most useful and ubiquitous social media forums (Facebook, Twitter) will be presented, including general statistics on the scope of this modern phenomenon. An introduction to how these resources and others (e.g. blogging) can be used as marketing and communication aides for veterinary practices will be covered.

Reputation Management

This part of the day will cover online Reputation Management, which refers to keeping lines of communication open between veterinarians, their clients (current and future), their colleagues, and the public at large. A veterinarian’s customers and target market are already discussing almost everything online, so this presentation will explore how to keep these dialogues as positive as possible. Tips on how to do this (e.g. monitoring mentions of your hospital name online in the form of reviews, complaints, praise, and acquiring comprehensive reporting each month) will be covered.

Online Marketing Essentials Interactive Workshop

This workshop will provide participants with a snapshot of how their websites are performing, both in terms of search engine ranking as well as how the presenter and others in the session respond to it. It will give participants invaluable online marketing feedback and information, and opportunities to strategize with colleagues and the presenter on how to proceed with their website marketing strategy.

BONUS: Each participant of the Online Marketing Essentials Interactive Workshop will receive a 12+ page report detailing how their own particular website is performing online – a very valuable resource and an actionable plan attendees can take away.

Practice Managers Program

  Karen E. Felsted, CPA, MS, DVM, CVPM
  Felsted Veterinary Consulting, Inc., Dallas, TX

Saturday, September 29, 8:30am – 3:05pm

  Jan Miller, BS
  Veterinary Practice & Business Mgmt. Consultant,
  VGPO, Hillsboro, OR

Saturday, September 29, 3:40pm – 5:30pm

Discounts Aren't Always a No-No

Discounts done well are an effective marketing strategy utilized by many successful businesses and are a way of increasing both revenue and profits. The key, however, is to design and use them effectively; otherwise they won’t achieve the goals you set. Learn the types of discounts normally seen in a practice and how to quantify their usage, the benefits of marketing discounts and how they contribute to profitability, and how to design and implement an effective discount program.

Incorporating Pay by the Month Wellness Plans--Are They Right For You?

Pet owners in the Bayer Veterinary Care Usage Study loved the idea of wellness plans—i.e. a group of bundled services they could pay for on a monthly basis instead of all at once. The ability to spread payments out gives clients the ability to provide better health care for their pets. The programs must be designed effectively, however, in order to provide a positive return for both pet owners and practices. Learn why wellness plans are popular with clients, how wellness plans work and what kinds of services are typically included, and how the plans contribute to revenue and profits.

Luring Felines and Their Owners Back Into Your Practice

80% of the growth potential in practice visits, revenue and profits is related to an increase in cat visits. Cats have never liked visiting the veterinary practice and their owners have given up. Learn easy changes a practice can make to be more “cat-friendly,” how to improve communication about “cat things” to cat owners, and all the feline resources you will ever need.

Getting Clients to Say "Yes" by Communicating Benefits and Value

Pet owners have made it clear they aren’t getting it when we talk to them about the need for veterinary care and the value of what veterinarians and their teams do. Effective communication strategies are the key for bringing more clients into the practice in the future and helping them provide better care for their pets. Clients need clear, relevant recommendations to understand the value proposition. They want to know not just “what” you recommend but why and how it benefits them and their pet. Learn how to create clarity in recommendations, how to communicate benefits, not just recommendations to pet owners, and how to improving the value proposition through words and deeds.

Behavioral Interviewing

Are you tired of employee turnover and feeling as if you are somehow cursed when it comes to hiring? Good employees begin with good hires and good hires begin with good interview techniques. Using behavioral interview questions, an employer is able to assess an applicant based on essential competencies that have been identified for that position.The theory of behavioral interview questions uses past behavior to predict future behavior. It is extremely difficult for an applicant to fake or embellish responses to these types of questions. Learn how you may be inadvertently coaching applicants how to answer your questions so they sound "perfect" to you, how to listen more and talk less during an interview, and how to lead an applicant into revealing undisclosed problems.

Discipline without Punishment

Once an employee is on board, how do you successfully improve undesirable behavior and turn a marginal employee into an exceptional one? Learn how to listen more and talk less during a performance improvement discussion and how to lead an existing employee into owning and resolving their own performance problem.

Veterinary Technician Program

The Human at the End of the Leash & Veterinary Oncology: Moving Forward One Step at a Time

Luminita Sarbu, DVM, DACVIM
Veterinary Oncology Center, Renton, WA

Saturday, September 29, 8:30am – 10:50am

The world of veterinary medicine is continuously changing, strongly driven by the human-animal bond. This strong bond is reshaping the responsibilities of veterinary professionals, expanding them to include not only medical care for pets but also emotional support for the owners. Understanding the emotional roller-coaster a pet owner goes through when their pet is sick will help us provide better compassionate care. Also, the first impression a client gets about the veterinary team is very important and will be the foundation of a good or bad relationship. This session will help you understand the power of body language and the emotions behind our clients' reactions.


When the Heart Fails: Cardiac Emergencies

Laura Tautz-Hair, LVT, VTS
Seattle Veterinary Specialists, Kirkland, WA

Saturday, September 29, 11am – 11:50am

Technicians play a vital role in the rapid response needed for a patient suffering a life threatening condition. Learn how to respond to a dog or cat who is experiencing a form of heart failure. Engage in discussions reviewing case-based scenarios of common cardiac emergency presentations. Expand your knowledge on right versus left-sided congestive heart failure, cardiomyopathy, pericardial effusion, and life threatening cardiac arrhythmias.


“Hey! Is that Dog Breathing?” CPCR for the Veterinary Team &
Common Anesthetic Challenges: Thinking your way through the difficult cases

Jon Wierenga, LVT
ACCES, Renton, WA

Saturday, September 29, 1:15pm – 3:05pm

CPCR , correctly implemented, is a complex procedure performed by multiple members of the medical team at once. A fast, accurate response to the loss of spontaneous circulation in our patients can critically affect outcomes, but these skills are rarely used in most hospitals. This course covers current best practices in hospital CPCR, and takes the extra step of discussing practical ways to implement training and be prepared while minimizing impact on busy hospital staff. Jon will include examples and lessons from his work as a volunteer EMT with King County Emergency Medical Services, an organization internationally recognized as a leader in CPCR practices and pre-hospital care.

Client Satisfaction, the Other Half of Your Job

Karyn Gavzer, MBA, CVPM
KG Marketing and Training, Inc., Springboro, OH

Saturday, September 29, 3:40 – 5:30 pm

No matter what your role is in the practice, it almost always involves client care as well as patient care. The problem is that most people in practice, other than receptionists, receive little training on this critical aspect of their job. Learn useful techniques and skills that you need to do to build rapport with clients, educate them and avoid problems. Take home ideas to put yourself in control and make this part of your job even more satisfying and rewarding.


Radiographic Techniques

Tory Gannon, LVT
Seattle Veterinary Specialists, Kirkland, WA

Sunday, September 30, 8:30 – 11:30am

Those in attendance will receive an overview of shoulder and elbow radiographic techniques as well as an overview of pelvis, stifle and femur radiographic techniques. Technique selection and adjustments, proper positioning and collimation, as well as review considerations for sedation protocols for these radiographs will be discussed. The final hour is designed to give veterinary technicians and assistants an overview of how to perform an Upper GI Study for canine and feline patients. Contrast medias, dosing of contrast media, administration considerations, and proper procedure for performing these studies will be discussed.


Wet Lab – Introduction to Urinalysis – Requires separate registration

Sandy Willis, DVM, DACVIM
Phoenix Central Laboratory, Everett, WA

Sunday, 8:30am – 11:30pm

This review will cover the gamut from sample collection to sediment evaluation. Designed for the clinic doing in-house urinalysis, it is also very beneficial for those using the reference laboratory. Topics include sample collection and handling, the four basic parts of the urinalysis with an emphasis on sediment preparation and examination. Indications and technique for urine cytology will be reviewed and urine protein:creatinine and cortisol:creatinine ratios will be discussed. Attendees will first learn how to prepare wet mounts and urine sediment stained slides followed by examination of freshly-made urine sediment preparations from cases presented to Phoenix Lab from the prior week. Register early, attendance is limited.


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